Booking Rules

1. General terms

1.1. These Booking Rules apply between the guest and the Individual Entrepreneur Yagirskaya Olga Valentinovna, operating under the YAOLYA brand.

1.2. Use of the site and submission of a request mean acceptance of these Booking Rules, the House Rules, and the Personal Data Policy where applicable.

1.3. If the guest does not agree with these terms, the guest should not submit a request.

1.4. Selecting an apartment and dates, submitting a request, or, if online payment is available, making a prepayment is not automatic booking confirmation.

2. Automatic booking mode and definitions

2.1. YAOLYA checks live availability and minimum stay before payment.

2.2. The site calculates the booking price and creates exactly one YooKassa payment.

2.3. After successful payment, YAOLYA automatically handles the receipt and RealtyCalendar booking.

2.4. Final guest confirmation is sent only after the booking has been successfully recorded in RealtyCalendar.

2.5. ‘Guest’ means an individual or a representative of an organization who submits a request for a stay.

2.6. ‘Accommodation’ means an apartment or other residential premises offered for short-term residential rental and temporary stay.

2.7. ‘Booking Request’ means data submitted by the guest through the site: the apartment, stay dates, number of guests, contact details, and other information.

2.8. ‘Prepayment’ means an amount equal to the price of one night, paid toward the total stay price if online payment is available for the selected apartment and period.

2.9. ‘Confirmed Booking’ means a booking with verified payment and evidence that it has been successfully recorded in RealtyCalendar.

3. Request submission

3.1. To submit a request, the guest selects an apartment, dates, number of guests, and enters necessary contact details.

3.2. Before submission, the guest should check the selected dates, apartment, stay terms, and, if online payment is available, the prepayment amount.

3.3. The site calculates the price from current calendar data and service settings before payment.

3.4. Submitting a request does not, by itself, record the booking in RealtyCalendar or confirm the booking.

4. Payment, receipts, and confirmation

4.1. If online payment is available on the site, the guest may be offered an online prepayment for the selected apartment and period.

4.2. If online payment is used, the payment provider confirms the payment operation only; it does not by itself confirm the booking.

4.3. If a fiscal receipt is issued, the receipt confirms the payment transaction and does not replace booking confirmation.

4.4. Cleaning and deposit conditions are shown in the booking flow.

4.5. Booking confirmation is issued automatically only after the booking has been successfully recorded in RealtyCalendar.

4.6. If online payment is available, the guest may pay a prepayment equal to the price of one night; that prepayment counts toward the total price of the stay.

4.7. Any remaining amount, if required by the terms of the specific apartment, is paid according to the terms shown in the booking.

5. Cancellation and refunds

5.1. The guest may cancel and receive a full prepayment refund within 24 hours after payment.

5.2. If the booking cannot be confirmed because the apartment is unavailable, the prepayment is refunded or an alternative apartment or period is offered by agreement.

5.3. Refund timing depends on the payment method, provider rules, and applicable law.

5.4. In case of no-show, late arrival, or breach of the stay terms, the terms agreed for the specific apartment apply.

6. Refunds after check-in or full settlement

6.1. Refunds after check-in, service performance, the start of the stay, or full settlement are considered separately based on the actual circumstances and agreed terms.

6.2. If a final-settlement receipt or full settlement applies, the refund procedure may differ from the procedure for refunding a prepayment before a confirmed stay.

6.3. When funds are refunded, a refund receipt may be issued in accordance with legal requirements and the rules of the payment or fiscal receipt provider.

7. Changes

7.1. Changes to dates, apartment, number of guests, or other material terms are requested through support and may require repricing.

7.2. Changes may lead to price recalculation, additional payment, or inability to keep the previous price.

8. Personal data and communication

8.1. To process a request, the guest provides contact details such as name, phone, e-mail, and other information needed for booking coordination.

8.2. Personal data is processed under the Personal Data Policy.

8.3. YAOLYA may contact the guest in response to a support request, when an exception requires review, in connection with a refund or fraud or legal hold, or when required by law.

9. Legal details and language

9.1. Operator: Индивидуальный предприниматель Ягирская Ольга Валентиновна.

9.2. INN: 780622378983; OGRNIP: 319784700226367.

9.3. Operator legal details are published on /en/rekvizity/.

9.4. This English version is provided for convenience. In case of discrepancies, the Russian version prevails.

10. Age Requirements

10.1. The responsible booking customer and tenant must be an adult, at least 18 years old at the time of booking and check-in.

10.2. Persons under the age of 18 may not independently book YAOLYA properties, act as the responsible tenant, or check in without an accompanying adult guest.

10.3. Minors may stay at YAOLYA properties only together with a responsible adult guest named in the booking. Every booking must include at least one adult guest.

10.4. YAOLYA does not accept independent bookings or stays by persons under the age of 18.

11. Final provisions

11.1. These Booking Rules apply from publication on the site.

11.2. The operator may amend these Booking Rules. A new edition applies from publication unless the document states otherwise.

11.3. The current edition is published on the site and applies to requests submitted after publication unless the terms of the specific apartment expressly state otherwise.